Refunds & Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your star-shaped spiral vase must be unused, in the same condition as when you received it, and in its original packaging.
Non-returnable Items
We are unable to accept returns for:
- Custom-made or personalized star-shaped spiral vases: Items specially crafted to your specific design, color, or engraving requests.
To Complete Your Return
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, partial refunds may be granted if applicable:
- Vases showing signs of wear or damage caused by improper use.
- Items not in their original condition, with missing components, or damaged due to reasons not caused by our error.
- Items returned more than 30 days after delivery.
Refunds
Once your returned vase is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company, as processing times may vary.
- Contact your bank to confirm if a processing delay has occurred.
If you’ve completed these steps and still have not received your refund, please contact us at .
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace star-shaped spiral vases if they are defective or damaged. To request an exchange, email us at and send the item to: .
Gifts
If the vase was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.
If the vase wasn’t marked as a gift during purchase, or the gift giver had the order shipped to themselves to present later, we will send the refund to the gift giver, notifying them of the return.
Shipping Returns
To return your vase, send it to: .
Important Notes:
- You are responsible for return shipping costs. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted.
- For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
If you have any questions about refunds or returns, please contact us at .
Thank you for supporting . We value your satisfaction and are here to assist with any concerns regarding your star-shaped spiral vase.